by Amanda Bayhi
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How does your business manage customer feedback? Your feedback could arrive in a letter, a phone call, a face-to-face meeting, or a formal customer satisfaction survey. Most organizations focus nearly all their time and energy on what didn’t go well. If your goal is to be the best at earning a customer’s business every day, you’ll work to attack problem areas and correct them. You may think that by eliminating any negatives, your customers will want to continue to do business with you. Actually, this approach is far from complete.
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Continuous improvement and respect for people articulate the vision and goals of James Sommerville, Inc. (JSI). JSI performs grading, paving and underground construction projects throughout the Monterey, Santa Cruz, San Benito and Southern Santa Clara County areas, with a focus on quality and safety. Company founder Jimmy Sommerville has developed these core values over a lifetime in the construction business.
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With historic drought conditions and looming water shortages, many areas within California will be faced with water restrictions.  Homeowners would be wise to prepare for the worst-case scenario.
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The siren warning that a blast was imminent at Graniterock’s A.R. Wilson Quarry Tuesday came two minutes before 25,000 pounds of explosive would hammer loose a landslide of rocks and boulders. When the time came, electronic timers ignited 74 explosive charges, sending a massive cloud of stone and dirt into the air. This was followed by the roar and rumble as the rock tumbled into the quarry. 
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Few who know Graniterock’s Dr. Paul Lessard would imagine that he faced learning challenges in childhood. “I had to repeat third grade because I was unable to read,” recalls Paul, and “I never really felt ‘smart’ during grammar or high school.” It wasn’t until after he graduated from Palma High School in Salinas and entered UC Davis that Paul realized, “Getting good grades was mostly a matter of working very hard.” He suddenly found himself getting A’s in all his classes. “I did an internship in physical chemistry and got to play with lasers and a lot of complicated electronics to measure chemical reactions. I was hooked. I graduated with an Environmental Toxicology major, and ended up completing my PhD in Physical Chemistry.”
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Reclaimed Asphalt Pavement (RAP) can be used as an aggregate and partial oil replacement in the hot recycling of asphalt paving mixtures. The most common method (conventional recycled hot mix) involves a process in which RAP is combined with virgin aggregate and new asphalt cement in a central mixing plant to produce new hot mix paving mixtures. 
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Tunnel-like structure, bridge open on Highway 1
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Graniterock CFO Steve Snodgrass contributes another  article excerpted from the 1956 Engineering News-Record which shows how “the more things change the more they remain the same.”
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Greg Scopazzi and Phil Wilkinson
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