E-mail Expectations

Posted by Graniterock on Mar 18, 2015

E-MAIL EXPECTATIONS – DO YOU RESPOND IN ONE DAY OR LESS?

In a recent survey of the general public, adults aged 18 – 64 were asked about how quickly they believe an e-mail message deserves a response. Fifty-six percent said “within the same day” and 12% said more than one day. Thirty-two percent had no opinion. Given that this survey was conducted among members of the general population, certainly this sets a high bar for business, for whom the expectation for a same-day response would be even higher!


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