[customer service x]
From communism to prosperity

Premier pipe company has deep Croatian roots

Posted by Shanna McCord Crigger on Feb 21, 2018

WATSONVILLE – Before owning a successful pipe company, 86-year-old Chris Kristich lived in poverty with very little education in former communist Yugoslavia.
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Running the paver and more

A superintendent who wears several hats

Posted by Shanna McCord Crigger on Dec 5, 2017

MORGAN HILL – One of the things that’s kept Dave Sornberger of Trinchero Construction employed full-time, no matter the economy, is his ability to run every piece of heavy equipment.
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Failure not an option

Failure not an option for this paving Rock Star

Posted by Shanna McCord Crigger on Aug 2, 2017

SAN JOSE – By all accounts, it’s a miracle JP Paving celebrated its 20th anniversary this year.
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Improving concrete delivery

Graniterock joins with Verifi to improve concrete delivery

Posted by Mike McGrath on Jan 25, 2017

West Coast ready-mix concrete producer Graniterock will add Verifi® In-Transit Concrete Management system to its truck fleet, further improving its already exceptional customer service and efficiency.
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Communications comes first

Customer Service team puts communications first

Posted by Shanna McCord Crigger on Oct 18, 2016

In any business, there is a fine line between timely payment collection and ensuring customers are satisfied and willing to return.When it’s your job to tread that line, you have to be firm enough to protect the company while remaining professional, friendly and ready to make special accommodations under trying circumstances.
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18 Hole time out was a blast

18 Hole time out was a blast

Posted by Keith Severson on Sep 30, 2016

Thanks to everyone who joined in Graniterock's 18 hole time out. The golf giveaway was a fun way for us to connect with our customers, vendors, community members and subconstractors and show appreciation for the great work you do every day.
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Just Say Yes

Posted by Graniterock on Mar 18, 2015

Editor’s Note: This July 2010 issue of  Aggregates Manager highlights the customer service approaches championed by Bruce W. Woolpert, President and CEO of Graniterock from 1987 to 2012.
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